🚚 Shipping Policy – Ayulix Ayurveda

At Ayulix Ayurveda, we are committed to delivering your Ayurvedic and Herbal wellness products safely, promptly, and reliably across India.
This Shipping Policy outlines how and when your orders will be shipped. By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage

We currently deliver across India, including all major cities, towns, and serviceable PIN codes through our authorized logistics and courier partners.

2. Order Processing Time

All orders are processed within 1–2 business days from the date of successful payment confirmation (excluding Sundays and public holidays).
Once processed, orders are dispatched via reliable courier partners. Tracking details are shared via SMS and/or email.

3. Estimated Delivery Time

Metro Cities: 3–5 business days
Tier-2 & Tier-3 Cities: 5–7 business days
Remote / Interior Areas: 7–10 business days

Please note: Delivery timelines are indicative and may vary due to courier availability, weather conditions, or unforeseen logistical delays.

4. Cash on Delivery (COD)

COD is available on eligible orders, subject to delivery location and courier serviceability.
An additional COD handling fee may apply and will be displayed at checkout.

5. Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at checkout before placing the order.
Orders above a certain value may qualify for free shipping, as per ongoing offers or promotions.

6. Order Tracking

Once shipped, a tracking ID will be shared via SMS/email. Customers can track their shipment status directly on the courier partner’s website or by contacting our support team.

7. Delays or Non-Delivery

While we strive to deliver all orders promptly, we shall not be held responsible for delays caused due to:

Natural calamities or political disturbances
Incorrect or incomplete delivery address provided by the customer
Unavailability of the customer at the delivery location
Courier service interruptions or limitations in remote areas

In such cases, our team will make reasonable efforts to contact you and attempt redelivery or resolution.

8. Undelivered or Returned Orders

If an order is returned to us due to customer unavailability, refusal to accept, or incorrect address:

Applicable shipping charges may be deducted before initiating a refund (for prepaid orders).
COD orders may be restricted or blocked for future deliveries if repeatedly refused or found suspicious.

9. Support & Queries

For any issues related to shipping, delay, or tracking, please contact our support team:

📧 Email: support@ayulix.com
📞 Phone: +91 96 3491 3491

Kindly mention your order number and registered contact details for faster assistance.

10. Legal Compliance

This Shipping Policy complies with applicable provisions of the Consumer Protection (E-Commerce) Rules, 2020, and other relevant laws of India.
We ensure that all products are shipped responsibly with proper billing, packaging, and documentation.